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Our Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy statement will tell you how we look after your personal data and tell you about your privacy rights.

This privacy statement applies regardless of how you provide personal data to us.

Purpose of this Privacy Statement

This privacy statement tells you how Alliance Homes collects and processes your personal data obtained by any method, including data you may provide through our website, when you make an enquiry, raise a problem or query, sign up to our newsletter, apply for a tenancy or any housing provided by us, participate in a shared ownership scheme, purchase a property from us, move into a property we provide service to, or request to use or be supplied with any of our (or our contractors’) services.

We have a separate privacy statement for people who work for us. If you are an occupier of one of our homes and you apply to work for us, then we will give you further information about the personal data that we will need and how we will use it.

We offer a number of specialist support services. These are:

Anti-social behaviour

Financial inclusion and debt advice

Young carers

Sheltered housing (inc. alarms)

Carers Support

Home from Hospital

Service user support groups

Early Intervention Accommodation

These services require us to collect, process and share data that is very specific to that service. We will give you a separate notice, and ask for your consent, when you enter that service.

It is important that you read this privacy statement together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy statement supplements the other notices and is not intended to override them.

If you wish to exercise any of the rights set out above, please contact us in writing via email to, by post to Business Services, Alliance Homes, 40 Martingale Way, Portishead, North Somerset, BS20 7AW or by telephone 03000 120 120.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.