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Stay up to date with our latest news.

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Getting to know you...

Friday 07 June 2019

We're committed to reaching as many customers as possible so your views really count. Over the summer, you may be contacted to participate in a group discussion, one-to-one conversation or complete a questionnaire.

You get the customers you deserve

Wednesday 15 May 2019

Our Chief Executive Louise Swain presented at today’s CIH South West conference, exploring how the sector can make changes to how it delivers services, to create real and meaningful customer-centred cultures at

“Building a good customer experience does not happen by accident, it happens by design”

Changes to our out-of-hours service

Monday 08 April 2019

We’re pleased to have appointed npa 24:7 to deliver our new out-of-hours emergency hotline.

The change in provider means it’ll be even easier to report an out-of-hours issue or repair to us.