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Preparing for a low carbon future

We’ve made great strides in decarbonising our homes, helping to improve comfort for customers, tackle fuel poverty, and make heating bills more affordable. More than 85% of our homes have an energy efficiency rating of EPC band C or above.

We want to keep improving the quality of our housing so that all our customers are able to enjoy the benefits of living in a warmer, greener, more energy efficient home.

What we're doing

Warmer, Greener Living

Warmer, Greener Living is our multi-million pound programme to bring all our homes up to at least Energy Performance Certificate (EPC) C by 2030. We'll be contacting customers who live in those homes that are below EPC C, to guide them through the upgrade process. Improvement measures will include cavity wall insulation, external wall insulation and solar PV panels. If you'd like to know more about the Warmer, Greener Living programme, click here

Building new energy efficient homes  

We're committed to building much-needed new affordable homes across the region. We're working with housebuilders to make sure that all our new homes are fit for the future and designed to be highly energy efficient (including to Passivhaus standard). Our new developments will include a range of 'greener' features, including air source heat pumps and solar panels. To find out more about our developments click here.

SHIFT accreditation

SHIFT is the sustainability standard for the housing sector. Following our very first SHIFT assessment, we were pleased to receive the bronze award. We're now using the recommendations from the report to develop plans that will further improve our performance. If you'd like to know more about SHIFT click here.

Home Energy Service

Our approach to sustainability and warmer, greener living for our customers is not just about the bricks and mortar. The Home Energy Service is here to help our customers save money on their home energy bills. Our advisors have been trained on all matters relating to energy use and energy billing. They can also advise customers on how to maximise their income. If you'd like to know more about this service, click here