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Latest News

You get the customers you deserve

Wednesday 15 May 2019

Our Chief Executive Louise Swain presented at today’s CIH South West conference, exploring how the sector can make changes to how it delivers services, to create real and meaningful customer-centred cultures at

“Building a good customer experience does not happen by accident, it happens by design”

Changes to our out-of-hours service

Monday 08 April 2019

We’re pleased to have appointed npa 24:7 to deliver our new out-of-hours emergency hotline.

The change in provider means it’ll be even easier to report an out-of-hours issue or repair to us.

National Apprenticeship Week 2019 - Megan's story

Thursday 07 March 2019

This week we’re supporting National Apprenticeship Week (4 to 8 March 2019).

This annual celebration of apprenticeships will bring the whole apprenticeship community together to celebrate the impact of apprenticeships on individuals and employers like us.

National Apprenticeship Week 2019 - Lisa's story

Wednesday 06 March 2019

This week we’re supporting National Apprenticeship Week (4 to 8 March 2019).

This annual celebration of apprenticeships will bring the whole apprenticeship community together to celebrate the impact of apprenticeships on individuals, employers and the economy.

National Apprenticeship Week 2019 - Dan's story

Wednesday 06 March 2019

This week we’re supporting National Apprenticeship Week (4 to 8 March 2019).

This annual celebration of apprenticeships will bring the whole apprenticeship community together to celebrate the impact of apprenticeships on individuals, employers just like us.

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