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Someone filling out a survey.


As part of using any of our services, it's likely you may be asked from time to time to give us feedback on your experiences with us.

Here are the type of surveys we conduct and how you can get involved.

Transactional surveys

Following key interactions with us, we'll send you a short survey so you can tell us about your experience.

Your feedback will be used to drive service improvements.

Examples of transactional surveys include:

  • Home Repairs Service
  • New Customer Experience
  • Major Works after work is completed
  • Complaints
  • ASB
  • Contact Centre
  • Support Service

Tenant Satisfaction Measures (TSM) surveys

Twice a year, we measure our overall performance using the Regulator for Social Housing (RSH) new Tenant Satisfaction Measures and landlord metrics.

The survey is conducted by email and telephone. You can find out latest TSM results here.