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When you leave us

If you want to end your tenancy you need to:
  • Make sure your rent account is clear.
  • Leave the property in good condition. You may be charged for any damage that is not regarded as being caused by fair wear and tear.
  • Give us at least 4 weeks notice in writing using the property vacation form.
    • We will need the following information before you leave us:
      • The date you intend to leave
      • your forwarding address
      • a contact telephone number.

Once you have completed your vacation form you can send this to us as a message in Connect. When your tenancy has ended you will continue to have access to Connect for six months.

If you are acting on behalf of a tenant who has passed away

Please notify us of the death as soon as possible. If you return the keys to us within 2 weeks, we will not charge rent on the notice period and as long as you: 

  • Give us access to the property at your earliest convenience so we can get ready to carry out any repairs that may be needed
  • provide us with a copy of the death certificate once you have it
  • leave the property in a clean and tidy condition, cleared of all furniture and other belongings.